This Privacy Policy forms part of the Terms of Service.
Winback website together with its content, subdomains, tools and services, the (“Site”).
We value your privacy and your privacy is very important to us. To best protect your privacy, we provide this privacy policy (“Privacy Policy”) explaining our online information practices and the choices you can make about the way your information is collected and used at this Site.
By using Winback (The Site), you consent to the terms of our Privacy Policy and our processing of Personal Information for the purposes as discussed in this Policy. We encourage you to periodically review this page for the latest information on our privacy practices. If you do not agree to this Privacy Policy, please do not use our Site or Service. We reserve the right to change this Privacy Policy at any time, and the change will be effective immediately following the revised Privacy Policy on the Site for both existing users and new users.
We receive and/or collect information from you in the following ways:
We do not currently require you to provide Personal Information to have access to general information available on our Site.
We do however require accounts to be made when installing Winback the app for your Shopify Store.
To provide you with certain services we provide, you may be required to create an Account and provide us with information such as your name, user name, email address, and a password that you will use for your Account and other specified information. It is your responsibility to keep your password confidential. If you are sharing a computer with anyone you should always log-out before leaving the Site to protect access to your information from subsequent users.
If you choose to purchase a service or product from us we will require sufficient information from you to complete the transaction. Such information could include a credit card number and related account and billing information, invoice related information, and other data required to process the order. We may also update such data should you permit us to bill you or your credit card for recurring charges, such as for monthly or other types of periodic payments. We may use the tools, software or services of third-party service providers to process transactions on our behalf (but we require that these parties agree to comply with this Privacy Policy). All information of this nature is maintained by us in a secure database and transmitted across the Internet from you to us using secured transmission encryption.
We may provide you, via the Site, with the opportunity to contact us, receive communications from us, or meet us at a conference, webinar or another program (collectively “Events”). To participate in any of these Events, you will be required to provide certain Personal Information which may include your name, company, job title, address, email address, and phone number.
We may at times request collaborator access to your Shopify store to resolve issues, debug, test or act on your behalf. You understand that when granting these permissions you are expressly consenting and acknowledging that Winback can and will use it’s best efforts/means and methods to provide the support, service and resolution needed. We reserve the right to review, reject or send any text, campaign etc as needed.
Some of our Site pages utilize “cookies” and other tracking technologies. Cookies are small files placed on your hard drive that can help us analyze our web page flow, customize our services, content and advertising, measure promotional effectiveness, and promote trust and safety.
Some of our Site pages utilize “cookies” and other tracking technologies. Cookies are small files placed on your hard drive that can help us analyze our web page flow, customize our services, content and advertising, measure promotional effectiveness, and promote trust and safety.
A few important things you should know about cookies are that:
Our third party partners may employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. These companies help operate our websites and provide you with additional products and services. They are subject to confidentiality agreements and other legal restrictions. We do not permit any third party company to collect personal information using cookies or web beacons on our Site.
Like many other websites, this Site may make use of log files. The information inside the log files includes the IP address from which you access the Site, the type of browser and operating system you use to access the Site, the date and time you access the Site, the pages you visit, and the addresses of pages from where you followed a link to the Site. We may use such information to analyze trends, administer the Site, track users’ movement around the Site, and gather demographic information. Such information is not linked to any information that is Personal Information, except for the IP address.
Our Customer Success team uses Intercom to provide you with a seamless support experience:
Use of Intercom Services: We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as sign-up date and some personal information like your email address) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. As a data processor acting on our behalf, Intercom analyzes your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. For more information on Intercom’s use of cookies, please visit https://www.intercom.com/terms-and-policies#cookie-policy.
We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). The Intercom Messenger Apps and Apps in Inbox products may also provide you with access to other third party applications such as Stripe. You should consult these third parties’ privacy notices for further information on their use of your personal data. As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience.
For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at https://www.intercom.com/terms-and-policies#terms. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us.
Any information, video, image, data, text, documents, or other content posted at your direction onto a public area of the Site, such as our blog, becomes publicly published content and will be available to all users of that public area of the Site, even if such content contains Personal Information.
If you submit Personal Information to us through the Site:
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number), we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Winback “the App” provides text message customer service “the Service” to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.
When you install the App, we are automatically able to access certain types of information from your Shopify account:
We collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and Provide you with information or advertising relating to our products or services.
We will not share or sell personal information we collect on you or your customers with any 3rd party unless explicitly authorized by you. We may at times store this information securely and privately in one of the following 3rd party services:
Amazon Web services
Google Analytics
Hubspot
Baremetrics
Shopify
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
We are committed to protecting your privacy. Protecting your privacy online is an evolving area, and accordingly, we are constantly evolving the Site to meet these demands. If you have any comments, concerns, complaints, or questions regarding our Privacy Policy or the Site, please contact us at help@Winback.chat
Last Modified: May 10th, 2021